سياسة الاسترجاع والاستبدال

Return Policy Please be aware and confirm that (discounted products, offers, unions, and shisha) cannot be exchanged or returned. 1- The product must be in its original condition at the time of purchase and not used or have the sticker removed from the product. (Returns will not be accepted if any change has occurred to the product.) 2- If the product has a defect or error, Black Mark will bear the shipping costs; if there is no defect, the customer will bear the shipping costs—60 SAR. 3- The return must be made within 24 hours after receiving the order. 4- After issuing the return shipping label, please deliver the shipment to the nearest branch according to the company from which the order was received, whether Suma, Aramex, or if via delivery agents, a return agent will be provided. 5- After the product arrives and is inspected, the team will contact you, and the amount will be refunded electronically after providing the banking details. 6- You can contact support via email ([email protected]) or social media and provide them with the order details. 7- If the order was made through Tamara or Tabi, an additional 8% fee will be added. Exchange Policy 1- The product must be in its original condition at the time of purchase and not used or have the sticker removed from the product. (Exchanges will not be accepted if any change has occurred to the product.) 2- If the product has a defect or error, Black Mark will bear the shipping costs; if there is no defect, the customer will bear the shipping costs—60 SAR. 3- The exchange must be requested within 7 days after the customer receives the order. 4- The product will be inspected by the team to confirm its eligibility for exchange, and your replacement order will be shipped as soon as possible. 5- Discounted products are not eligible for exchange or return, in addition to the following products: (unions, offers, shisha).